Novotel Abu Dhabi Al Bustan

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About the property

Situated 20 minutes away from Abu Dhabi International Airport, the Novotel Abu Dhabi Al Bustan is an upscale hotel offering 361 contemporary rooms and suites. Hotel is located 5 minutes away from key landmarks such as the Abu Dhabi National Exhibition Company (ADNEC), the Embassy District, Zayed Sports City and the iconic Sheikh Zayed Grand Mosque. Abu Dhabi Downtown is a leisure 15-minute drive away while famous attractions such as Ferrari World, Yas Waterworld, Yas Mall and Warner Bros and the Louvre are within the 20 kilometres radius. All rooms and suites are decorated in modern tones. Each room is now equipped with a 43-inch smart TV amidst other standard room amenities and facilities including high speed Wi-Fi access and fitted with a standing shower and bath tub. Our Suites are appointed with a living room and fitted with 55" and 43" Television sets in the living room and bedrooms respectively. Indulge in our lavish Breakfast, Lunch and Dinner options or a tasty little snack, with balanced choices from our impressive menus. Pepper is a buffet styled dining restaurant while Waves lounge offers guests a vibrant atmosphere- outdoor and in, to unwind with a drink, meals and shisha. Grab your fresh Lavazza coffee and sweet treats at the Mellow Italian Café and Bakery while you work or on the go! This family-friendly hotel also features a well-equipped fitness centre and massage rooms in addition to an outdoor temperature-controlled pool with an option for children. Novotel Abu Dhabi Al Bustan also offers a sauna, steam room with an indoor and outdoor Jacuzzi. A computer station is located on site and high-speed wireless Internet access is free of charge. Business-related facilities at this 4-star hotel consist of a business centre, 7 meeting rooms and 1 grand ballroom measuring 14,908 square feet (1,385 square meters). It also includes a spacious pre-function hall. Complimentary underground self-parking and valet services are also available on site. Couples particularly like the location — they rated it 8.4 for a two-person trip. Hotel chain/brand: Novotel

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Popularity

7.9

Good

General

15639

Tripadvisor 9/10

2806

Booking 7.6/10

12228

Expedia 8.2/10

605

Main services

Dining Area

Spa & Wellness Centre

Parasols

Safe

Business centre

Breakfast

Ironing set

Fax

Sun terrace

Internet access

Air conditioned

Restaurant

Outdoor furniture

Children’s play area

Luggage room

Golf course

Garden

Room service

Car hire

Laundry service

Fitness

Wi-fi

Beauty salon

Smoking area

Desk

Special dietary options

Family rooms

Billiards

Hairdressing salon

Lockers

Security alarm

Currency exchange facilities

Sun loungers

Smoke detector

Theme dinner

Nightclub

Disability-friendly bathroom

Entertainment Area

Massage

Wheelchair-accessible

Swimming Pool

First aid kit

Fire extinguisher

Hypoallergenic room available

Bathroom

24-hour security

Medical service

Bar

Housekeeping

TV lounge

ATM

Non-smoking rooms

Valet parking

Elevator

Meeting room

Supermarket

Turkish steam bath

Accessible parking

Snack bar

Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

8.2/10 Very good

Cleanliness8.6/10

Staff and Service8.4/10

Amenities8.4/10

Property conditions and facilities8.4/10

Location7.8/10

Neighborhood7.8/10

4 / 10

Reza

I recently stayed at Novotel Abu Dhabi and was quite disappointed. The check-in experience was poor; the staff member struggled with English and gave incorrect information about the restaurant hours. The room was not as advertised, with a sofa bed that was much smaller than expected. The room was clean but felt dated, and there were several issues such as a broken bathroom door knob, an almost empty shower gel dispenser, and insufficient towels for our family. Despite requesting additional towels and for the sofa bed to be prepared, housekeeping failed to deliver. It was only after multiple calls and a late-night request that they finally assisted. The sofa bed was extremely uncomfortable and too small for two children. Additionally, the room lacked proper bedding and blankets, which made for an uncomfortable night. The dinner buffet was overpriced for the quality offered, and the staff's attitude was not welcoming. Breakfast was better, but overall, the stay was disappointing. I expected more from Novotel and will not be returning.

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12/01/2025

8 / 10

Brad

Good value but needs a refresh.

Staff was fantastic and we appreciated the variety and value of choice at the bar/cafe. Room was looking a bit dated - could definitely use a refresh. The queen bed was quite hard and sofa bed was not comfortable at all.

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09/01/2025

8 / 10

Aiman

Good location

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04/01/2025

4 / 10

Robert

Modern hotel but our room had only been prepared for one person and not for the four guests as booked and was not cleaned and serviced properly. Previous guest's rubbish had been left behind suitcase stand which looked grubby, so we were moved to a different room where curtain was off rail so could not be fully closed, and shower pressure poor.when we checked out we were then told our payment on arrival had not included local fees which were outstanding. Not what we were expecting of a four star hotel at the price point we paid. Disappointing overall experience relative to our previous stay at the Radisson Blu in Abu Dhabi

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30/12/2024

Information about the area

Abu Dhabi, United Arab Emirates

Abu Dhabi is the federal capital and center of government in the United Arab Emirates. Abu Dhabi is one of the most modern cities in the world. The architecture of its modern buildings and skyscrapers is the finest in the Middle East. Large gardens and parks, green boulevards lining all the streets and roads, sophisticated high-rise buildings, the presence of all the international luxury hotel chains, opulent shopping malls, cultural centers and events provide tourists a one-of-a-kind experience all year round. Abu Dhabi has a wide range of restaurants to eat in, many shopping possibilities, a nice Corniche to walk along, some good hotels and several beach clubs. There is a Heritage Village, a fort, a good library, a fish market, the dhow building yard and many other sights for the visitor to see. One of the main attractions is the Sheikh Zayed Mosque. This mosque is truly stunning. The structure is simply marvelous and the decoration inside one of the most sophisticated. Built on an island off the main coast of the UAE, Abu Dhabi is a compact, modern, organized, and civilized city.

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What’s nearby

Qasar Al Hosn (Mosque) - 3.83 km
Qasar Al Hosn - 3.85 km
Mangrove National Park - 4.44 km
Corniche Beach - 4.49 km
Corniche Beach - 4.77 km
Heritage Village - 5.28 km

Getting around

abu dhabi, abu dhabi harbour, ae - 11.09 km
(AZI) Abu Dhabi, Bateen, AE - 2.95 km
(AUH) Abu Dhabi, Abu Dhabi Intl, AE - 22.49 km

About accommodation

General

Air conditioning
Safety deposit box
Allergy-free room
Family rooms
Designated smoking area
Minimarket on site
WiFi available in all areas
Non-smoking rooms
Facilities for disabled guests
Lift

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
Key card access
CCTV outside property

Activities

Back massage
Billiards
Facial treatments
Body wrap
Spa facilities
Sauna
Happy hour
Nightclub/DJ
Live sport events (broadcast)
Hair styling
Golf course (within 3 km)
Foot bath
Hair colouring
Fitness centre
Themed dinner nights
Full body massage
Body scrub
Hot tub/Jacuzzi
Steam room
Head massage
Spa lounge/relaxation area
Waxing services
Beauty Services
Couples massage
Hand massage
Fitness/spa locker rooms
Live music/performance
Foot massage
Hair cut
Spa/wellness packages
Pedicure
Neck massage
Body treatments
Manicure
Make up services
Massage
Hair treatments
Spa and wellness centre
Fitness

Services

Barber/beauty shop
Valet parking
ATM/cash machine on site
Room service
Car hire
Ironing service
Meeting/banquet facilities
Luggage storage
Concierge service
Dry cleaning
Tour desk
Packed lunches
Daily housekeeping
Fax/photocopying
Lockers
24-hour front desk
Trouser press
Currency exchange
Laundry
Business centre

Safety features

First aid kit available
Thermometers for guests provided by property
Face masks for guests available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Mobile app for room service
Physical distancing rules followed
Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Snack bar
Restaurant
Bar
Breakfast in the room
Kid meals
Kid-friendly buffet
Wine/champagne
Coffee house on site
Special diet menus (on request)
Fruits

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Garden
Sun terrace
Outdoor pool (all year)
Outdoor furniture

Parking

Parking garage
Free parking
Parking
Private parking
Accessible parking
Parking on site

Accessibility

Visual aids: Braille
Higher level toilet
Lower bathroom sink
Wheelchair accessible
Toilet with grab rails
Visual aids: Tactile signs
Emergency cord in bathroom

Pool and wellness

Pool bar
Pool with view
Swimming Pool
Swimming pool
Sun umbrellas
Sun loungers or beach chairs
Fence around pool
Heated pool
Kids' pool

Reception services

Invoice provided

Entertainment and family services

Indoor play area

Languages

العربية
English
Français
Русский

About the rooms

The accommodation has 414 rooms:

Bedroom

Alarm clock
Linen
Cots
Wardrobe or closet

General

Air conditioning
Interconnected room(s) available
Ironing facilities
Trash cans
Safety deposit box
Carpeted
Hypoallergenic
Iron
Key card access
Smoke alarm
Laptop safe

Accessibility

Roll-in shower
Entire unit wheelchair accessible
Accessible by lift
Adapted bath
Upper floors accessible by elevator

Services

Wake up service/Alarm clock
Wake-up service

Room Amenities

Sofa bed
Socket near the bed
Clothes rack
Non-feather pillow
Adapter
Hypoallergenic pillow

Pool and wellness

Pool towels

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Shower cap
Toilet
Bath
Towels/sheets (extra fee)
Bath or shower
Toilet paper
Slippers
Bathrobe
Shower
Towels
Walk-in shower
Private bathroom
Bidet
Toothbrush

Media & Technology

Satellite channels
TV
Telephone
Radio
Flat-screen TV
iPod dock

Food & Drink

Minibar
Bottle of water

Kitchen

Coffee machine
Electric kettle

View

View

Living Area

Seating Area
Desk

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 2 pools:

Pool 1

Location

Outdoor

Cost

Free

Pool 2

Location

Outdoor

Access

Adults only

Cost

Free

Restaurants

Pepper Restaurant

Access for guests and visitors
Reservation required

Mellow Cafe

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 14:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds available subject to availability at this property. Cots available subject to availability at this property.

Important information

Kindly note that guests are required to present the credit card used to prepay their booking upon arrival, otherwise the hotel reserves the right to request a different credit card or cash payment to guarantee the stay. Guests are required to show a credit card and an original Emirates ID or passport upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Refundable damage deposit

A damage deposit of AED1,000.00 will be required and will be fully refunded after the stay, once it has been verified that there are no damages to the accommodation.